1. Introduction & Overview
Liberty Gas & Power ("we", "us", "our", or "the Company"), operating via energy-gas-solutions.us, is committed to safeguarding your privacy. This Privacy Policy details the types of personal and non-personal information we collect when you visit our website, call our toll-free phone numbers, or submit inquiries, and describes how that data is used, protected, and shared.
2. Information We Collect
We may collect information about you in the following manners:
- Direct Communications & Phone Calls: When you dial our toll-free numbers such as (888) 834-1054, we may collect your caller ID, phone number, name, state, and relevant utility details you choose to share with our phone advisors. All inbound and outbound calls may be recorded for training and quality assurance.
- Online Submissions: Information you voluntarily submit via our forms, including full name, telephone number, email address, postal code, and utility company names.
- Automated Device & Usage Data: Web server logs, browser type, operating system, IP address, referring URLs, device identifiers, and pages visited, collected through cookies and tracking pixels.
3. How We Use Your Information
We utilize collected information for legitimate business purposes including:
- Connecting you with state-licensed energy and natural gas suppliers offering competitive rates in your area;
- Verifying service availability in your utility territory;
- Responding to your requests and customer service questions;
- Preventing fraudulent activity and ensuring legal compliance;
- Improving website layout, user experience, and conversion efficiency.
4. TCPA Telephone Consumer Protection Act Notice
By dialing our toll-free numbers or submitting your telephone number on any form on this website, you provide express written consent to be contacted by Liberty Gas & Power and its network of licensed energy partners regarding energy rates, natural gas plans, and related utility savings. These communications may be conducted via live representative, automated telephone dialing systems (ATDS), artificial or prerecorded voices, or SMS text messages. Consent is not a condition of purchasing any product or service.
5. Opt-Out & Do-Not-Call Requests
You may revoke consent or request to be placed on our internal Do-Not-Call registry at any time by emailing us at privacy@energy-gas-solutions.us or by notifying a live representative during any phone call at (888) 834-1054. We honor all opt-out requests within statutory timeframes.
6. Sharing of Personal Information
We do not sell, rent, or trade your personal information to unaffiliated third parties for unrelated marketing. We may share information with:
- Licensed Retail Energy Providers (REPs) who have products or lower rates available in your utility territory;
- Authorized service providers that support telephony, call routing, and web infrastructure under strict confidentiality terms;
- Regulatory bodies, law enforcement, or legal entities when required by subpoena or law.
7. Cookies & Tracking Technologies
We use standard session and persistent cookies to evaluate campaign performance, remember preferences, and analyze web traffic. You may disable cookies through your individual web browser settings; however, certain interactive features of our website may function with limited efficiency.
8. California Consumer Privacy Rights (CCPA / CPRA)
California residents have specific rights regarding their personal data, including the right to know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information. To exercise your rights, please submit a request to privacy@energy-gas-solutions.us or call (888) 834-1054.
9. Contact Us
If you have any questions regarding this Privacy Policy or our data handling practices, please contact:
Liberty Gas & Power
Attn: Privacy Compliance Officer
Online: energy-gas-solutions.us
Helpline: (888) 834-1054
Email: privacy@energy-gas-solutions.us